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Our Policies

Ordering Policy

When you are completing your purchases and the ordering process, you will find that you are conveyed to a secure webserver in order to complete this. The secure webserver maintains absolute security for the credit card transaction.

At this time we accept debit or credit cards VISA only. MasterCard or other cards are not recognized at presently.
We can accept payment in multiple currencies from US dollar, Euros to Canadian dollars, Pounds, Australian dollars, Hong Kong dollars, Yen and many more. VISA converts and processes the transaction by its default rates.

While you are allowed to place an order for as much as you wish, we do limit pill transactions to $500 USD. If you find that you would like to make a larger purchase we can simply process the payments separately to complete the sum.

After completion of your order the payment notification will be sent to your e-mail with transaction details.

If at any point you have reason to cancel your order, the cancellation must be made within 24 hours of placing the order. The Contact Us page offers more details on how to reach us. When the 24 hour period is over there is no way that a cancellation of your order may be done.

It is important to check and ensure that the shipping address is taken correctly when placing your order. This must be a legitimate address as if there are any mistakes the delivery of your medication could take much longer. If you spotted an error in your shipping address after having placed the order, contact us immediately at the Contact Us page, and we can arrange for the correct details to appear in the shipping address.

Shipping Policy

UKGenericMeds.com makes shipments to most countries in the world, however, at the time it is not possible to deliver to Germany due to customs restrictions.

All the orders are generally dispatched within 2 next business days, but occasionally delays may occur when items are on back order. You will be notified right away if any delays happen.
Your parcel will look like a private letter and will not disclose its contents. Along with your shipping details there may be a mark "Health product for personal use" on the letter.

Shipping is carried out either by Registered Air Mail (14 - 21 days delivery) or Express Mail Service (EMS) (8 - 10 days delivery). Please, note that EMS accessibility depends on the product and the country to which it is shipped.

Countries where EMS is available:

  • USA
  • Canada
  • Sweden
  • Netherlands
  • Australia
  • United Kingdom
  • France
  • Spain
  • Italy

Also
     Austria, Bahrain, Bangladesh, Barbados, Luxembourg, Belarus, Bermuda, Bhutan, Botswana, Brunei Darussalam, Bulgaria, Cambodia, Cayman island, China, Cuba, Cyprus, Egypt, Eriteria, Estonia, Ethiopia, Fiji, Georgia, Ghana, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Japan, Jordon, Kenya, Korea, Latvia, Macau, Malawi, Malaysia, Mauritius, Mongolia, Morocco, Namibia, Nauru, Nepal, New Zealand, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Senegal, Singapore, Sudan, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Uganda, Ukraine, United Arab Emirates (UAE), Vietnam.

Orders of more than 200 tablets can be splitted into 2 parts due to the weight limit. The second part of the order comes later with a little time interval.

If you do not receive your order after 21 days, a refund or fresh order will be sent free of charge.

All EMS orders will be provided with tracking number along with link to track your order and get regular updates on orders.
Please, note for Regular Air Mail orders we can provide with a tracking number by request, tracking will show only after the order is delivered to customer.

If the order arrives to the shipping destination, but you were not able to receive it for some reasons (absence of the customer at home at the moment of the delivery), then item arrival notice is left and the order should be picked up at the Post Office indicated in the notice. If the order is unclaimed at the local Post Office within 30 day since the arrival, it is returned to the sender.

Refund Policy

If you are unhappy with your products for any reason, please contact us we will work together to find a solution. We will make available an address for returns and reimburse you 100 % of the cost of the products if you choose to return your order, though shipping costs will be your responsibility.
Remember to check that you are taking the correct dose of the product, using the instructions supplied with every order before going to the trouble of returning goods.

Privacy policy

It is common practice for us to use secure servers in protecting all personal information divulged to them. Appropriate systems and procedures are in place to protect the secure information UKGenericMeds.com collects online. Any of your personal or credit card information is encrypted by means of SSL encryption technology prior to being sent through the Internet. The reason we use SSL technology is to avert any information from being intercepted or stolen during the process of transfer to us. Any credit card information is stored in an encrypted form in a restricted-access database that is separate from our Web site database. Therefore it is not linked to the Internet and kept safe from hackers.

Any information that we do ask customers is crucially necessary information needed to process your order. This information is only used for the purpose of taking the order, processing and shipping it. If you have any further inquiries, we also use this information to take action with any issues you might have and it is used to check on the progress of your order and customize future communications with you.

Under no circumstances do we share any of your information with any external parties. Your information is extremely well protected and can and is only used by employees of the site who are working with your order. We appreciate that confidentiality is a major concern when using online ordering processes and it is taken very seriously. We strive to ensure that all of your information is kept at all times, protected, encrypted and safe.

Your shopping at our web-site is 100% secure because we use SSL (Secure Socket Layers), the most advanced online ordering security system available. Therefore all of your personal information, including your credit card number is encrypted and kept safe.

UKGenericMeds.com utilize a 3D-secure/Verified-by-VISA PCI compliant payment processor who is responsible for collecting and transmitting all sensitive payment information. By meeting the Payment Card Industry's rigorous data security standards (PCI DSS v1.2), your payment information is tightly secured, and only transmitted to VISA through an encrypted, SSL (Secure Socket Layer) connection. We do not collect or store any of your payment details, as this is handled by our PCI compliant payment processor. We have chosen our payment processor carefully, having reviewed their security mechanisms and practices, we know that your personal information is handled with the utmost care and security. Please feel free to contact us should you have any questions or concerns.

Also, the absolute security of your shopping at our web-site is guaranteed by the most trusted internet security verification systems: Geotrust and McAfee Secure. You may see their certificates on every checkout page of UKGenericMeds.com. Please note that these logos are not just pictures. Don't hesitate to click them and see directly at Geotrust and McAfee Secure the unique ID issued for our online shop and the current results of daily inspection these systems perform. For you have the right to make sure that you are at an authentic site and your communications are encrypted for privacy.

All trademarks and brand names mentioned on this site (Viagra, Cialis, Levitra, Viagra Soft Tabs, Cialis Soft Tabs etc.) are the property of the respective trademark holders. All mentioned trademarks and brand names are given for illustrative purposes only and serve as an example of known products based on the same composition that generic products presented on this site are.


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